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Saturday, 27 August 2011 12:16

Networking

Written by  Alan Bright
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What is it good for?

Absolutely nothing some might say. Others swear by it. So who’s right and who’s wrong? Are there enough rewards coming back for all the costs and time it takes? We look at the pro’s and con’s (and believe me there are some cons out there) of networking from both sides of the argument.

Meeting, meetings, boring meetings.

I have to ask the value in handing round our business cards week after week to the same people. Or telling and retelling those same people what we do in a ten-minute slot. Add in venues where breakfast or lunch aren’t always well-cooked, or well presented, with people we only get to know skin-deep even if we meet them on a regular basis, and you have a really unappetising recipe for business networking.

And yet this seems to be the normal stuff of networking! The very reason we do it is to get more business. So we meet the same people over and over again, sometimes in different network groups, like goldfish swimming round a bowl. And new work seems to elude many of us.  What is the point?

People + room = business?

Most business people are only too aware of the need to increase customers, make contacts and generally get our name ‘out there’. However many people would not class themselves as natural networkers, and even fewer are naturally gifted sales people. In fact many would shy away from walking into a room full of people brimming with confidence and bonhomie. Even fewer business people have taken the time and trouble to work out a pithy and professional ‘elevator’ pitch to sum up in just a few seconds what they do and what makes them different.

One of the biggest pre-conceptions about networking is that it produces results almost immediately. We think that if we join a group of people in a room they will potentially be customers. That may or may not be the case. Tell them a couple of times how great your business is, and of course you expect some of them to jump right in and give you some business! (After all, every group extols how many business opportunities it generates, so we look for the proof).

Very often, the truth couldn’t be further in the opposite direction! I wouldn’t take anyone on face value (I said there were a few cons out there) so why would anyone give me business without knowing my values, integrity and the quality of my company? That doesn’t happen instantly, it takes time, sometimes years.

Differences rule

There are, of course, a wide range of networking groups, and good, and some just plain dire. Even within a single network of groups, each group will be slightly different, although the meeting format may be the same. It has been said that it isn’t the people in the group that matters, as much as the connections they have. This always smacks (to me) of using people for your own ends. I’d personally rather make friends and see where that leads (if anywhere).

Then again there are different ‘levels’ of businesses, and one network may work well for plumbers and electricians, beauty consultants and the inevitable ‘life coach’, but would not be right for ‘Mr PLC’. In my own experience, I could not refer a local plumber into a major client based miles away. And they couldn’t refer me into ‘Mr PLC’ because ‘Mr PLC’ just wasn’t in their circle of influence. Yet I would be required to bring referrals. It just didn’t work for me or for them.

So I discovered that many networking groups just wouldn’t be of benefit to my company or theirs. Finding a group that contains a similar ‘level’ of businesses as your own is therefore vital. If, as ‘Mr One-man band’ you want to contact householders, then find a group that has businesses with householders as their customers, not just more ‘consultants’. If on the other hand you want ‘Mr PLC’, (or are Mr PLC) then you’ll need to choose groups carefully and possibly pay more for the privilege of joining. Peer-to-peer networking is always preferable.

Either way, the benefits will not come from formal group meetings; they will come from holding relationship-building meetings away from the group. These are far more valuable as what you put in is what you get out. Leads may sometimes be generated within the group, but I have also discovered that people do not always follow up on leads, which is embarrassing for all concerned.

Networking. What is it good for? Absolutely nothing some might say. Others swear by it. So who’s right and who’s wrong? Are there enough rewards coming back for all the costs and time it takes? We look at the pro’s and con’s (and believe me there are some cons out there) of networking from both sides of the argument.

Of course I know many people for whom networking is second nature, and who assure me that networking works for them. They get many referrals that lead to work…

Referral or recommendation??

Which leads me to the whole question of ‘referrals’. A referral implies that I know someone who does something. Yet I may know nothing of the quality of their work, or their company ethics, or their customer-facing staff. How do I know if they’d let me down, or if I’d be embarrassed by referring them to someone? I don’t. All I know is that they ‘do something’ that one of my contacts needs, and as they happen to be in my network, then I pass on their business card. Referral made.

A ‘recommendation’ on the other hand implies that I have actually built a relationship, tested their service or product, or have heard very good things about them from close friends who have had personal experience. This then raises ‘recommendation’ way higher than ‘referral’ because it contains credence. That’s why building business relationships takes time, and therefore networking has to be for the long haul – results and recommendations take time and trust.

You’ll have noticed that the emphasis here is on experiences. Giving consistently good experiences to everyone builds reputation, and that is the basis of all good business, either by ‘referral’ or better, by ‘recommendation’. That’s one of the main benefits of building a brand strategy that underpins and protects everything about your company. Because it’s not just what you SAY about your company, nor is it just about what you DO. It’s about BOTH working consistently together all the time.

How much do you give away?

As I said previously, what you put in determines what you get out. You are ‘more blessed to give than to receive’ as the Bible states somewhere. But how much do you give away for nothing? There is a balance to be struck between ‘mate’s rates’ and sticking to only commercially viable rates. Also between giving advice and help away for nothing (in the expectation you’ll get something back in return), and never giving anything away. Funny it always seems that people are much more willing to take for free than pay the going rate, and yet they don’t want the boot on the other foot!

It is obviously stupid to work constantly at a loss. We simply become busy fools! I’ve known people in networks who constantly give help and assistance to all and sundry, yet fail to build a successful business of their own, instead ending up getting a ‘boring day job’ to make ends meet.

So we cannot give and continue to give, or take and continue to take, from other members of the group. That’s why finding a group of like-minded business people is so important. It’s in discovering strengths and weaknesses, in forging real friendships, and finding areas of personal common interest (such as sport) that the biggest give-and-take occurs. And that takes time.

Social media and time!

The key in networking is getting connections that work for both parties. A part of that is the latest phenomenon of social networking. How important is it we spend hours blogging, writing articles and tweeting? Some say vital, some say the jury’s still out. I say it depends on the audience you’re trying to reach, the quality of your output, and the frequency of it. Who knows what triggers a response in one person, and not in another? Every time I send out a Tweet I get more followers. Will that turn into work? Who knows? It probably won’t in the short-term.

What I do know is that it helps to get me ‘out there’ – wherever that may be on the planet! I get lots of people wanting to connect with me on LinkedIn, but I have yet to receive any offers of work through it. And many say I should be on Facebook as well (I resisted that to date as I cannot get my head round why I should be doing it). I must be doing something wrong. Or maybe not…

A conclusion of sorts…

All I know is that we need to network, and that there must be a better way than the way we do it now! I understand the value of networking, yet fail to see tangible benefits. I love making friends, and enjoy finding common interests. To date I’ve only made one connection through networking that has led to real promise. Which could be the one I’ve been looking for - but that’s another story.

So in order to answer the title of this article – what is networking good for? It’s good getting yourself ‘out there’ and on the radar. It’s good for making acquaintances who can become friends, who may give you work some time or other – but maybe won’t! But it can be a waste of time and money if you don’t do it regularly or with a clear sense of your brand values.

So still I’m playing the game, but not convinced about the methodology used. I’m looking for even a small pot of gold along the way, never mind at the end of the rainbow!

How about you?

 

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Written by  Alan Bright
Last modified on Thursday, 08 September 2011 11:57

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